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    Intelligent Personal Assistants in practice. Situational agencies and the multiple forms of cooperation without consensus
    There are at least two perspectives concerning the role of digital and connected media systems in relation to individual agency. One suggests that individuals have a gain in agency while using digital devices and services while other approaches see that users become dependent on tech companies that use data flows to analyse and manipulate user behaviour. In our paper, we want to examine empirically how those two descriptions of agency work out and relate to each other. We use conversation analysis of face-to-interface interactions with smart speakers and intelligent personal assistants to examine the agency in front of the device and we rely on interviews with smart-speaker users to understand the users’ strategies to curtail the potentially unwanted effects of smart and connected devices and services. With reference to concepts of ‘co-operative work’ and ‘cooperation without consensus’ and a discussion of media and data practices, this paper elucidates how the two agencies of users and of device and service providers are intertwined and distributed.
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    PublicationAccess status: Open Access ,
    Sensorische Praktiken im Smart Home. Erkenntnisse und methodische Reflexion einer interdisziplinären Pilotstudie
    The working paper presents, as a proof of concept, initial findings from an interdisciplinary pilot study that employs methods from sociological and linguistic media research to investigate how everyday household practices are represented and transformed through smart, sensor-based media technologies, which can be observed as multimodal interactions. Within the framework of the project “B06 – Un-/Desired Observation in Interaction: Smart Environments, Language, Body, and Senses in Private Households” in the Collaborative Research Center “Media of Cooperation”, the domestication of smart technologies is examined as a case of the cooperative production of media and data—both with and without consent (Star and Griesemer 1989).The focus of the presented pilot study is on human-machine cooperation, in which the more or less noticeable capture of behavioral and environmental data by sensors contributes to the semi-automated shaping of household ecologies and processes. We reconstruct and analyze forms of interaction and communication with interfaces of these modern technologies, as well as the sensory orientations and bodily practices of users. Furthermore, we examine the spatial and material arrangements that are essential for the social and communicative organization, as well as the purposiveness and goal-directedness of socio-technical actions involving these devices. We present exploratory media-sociological and media-linguistic analyses of a living environment equipped with smart devices, exemplified by two specific devices: an Amazon Echo Show (10th gen.), a ‘rotating’ smart speaker with a voice user interface, camera, display, video/touch screen, and camera-based motion detection, and a smart, internet-connected air fryer. The study demonstrates that users are embedded in human-machine interaction through their human sensorium—both socio-cognitively and physically—and are challenged in situ to make various decisions.
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      82  145
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    The socialization relevance of digital media practices in adolescence in times of polycrisis
    Political orientation is one of many developmental tasks that must be achieved during adolescence. Political attitudes are an important facet of the self. Global crises such as wars, hunger, disease, inequality, discrimination, displacement, and climate change are complex issues that challenge young people to take a stance. They are omnipresent and all but unavoidable. Nevertheless, not all youth participate in political discourse or engage in protest—in whatever form—against the developments that affect them. The Article inquires into how, in times of polycrisis, young people become politically interested and active individuals by engaging with the so-called ‘civic web’. What potential is offered by which digital infrastructures and which forms of political participation are relevant for young people in their everyday lives and socialization? What conditions need to be in place to motivate young people to participate and engage in politics on and via the internet, especially in the long term? First, common digital media practices, their distribution and effectiveness are described. Numerous studies have shown that young people are less active and careless online than is generally assumed. From the perspective of youth and media sociology, young people’s modes of use are considered, as well as how they weigh up the consequences of certain media practices and ambivalent developments. Last but not least, the conditions that promote or hinder participation and political engagement are critically discussed.
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      1